Return and exchange policy
7-Day Return & Exchange Policy – LizaStep
At LizaStep, we want you to feel confident and satisfied with every purchase. That’s why we offer a 7-day return and exchange policy for all our women’s footwear.
Exchange Policy:
- You can request an exchange within 7 days of receiving your parcel.
- Exchanges are available for size or design change only.
- The product must be unused, undamaged, and in original packaging.
- Customer must ship the parcel to our office at their own cost.
- Once received and verified, we will dispatch the new pair free of charge.
Return & Refund Policy
- Returns are accepted within 7 days of delivery.
- Valid reasons for a refund include:
- Wrong item delivered
- Manufacturing fault
- Product not as described
- If you return a product because you didn’t like it (e.g. change of mind), you are still eligible for a refund excluding delivery charges.
- Refunds will be issued only after we receive and inspect the item.
- Delivery charges are non-refundable in all cases.
- Refunds are processed within 7 working days to your original payment method or via bank transfer.
How to Initiate a Return or Exchange
- Contact us on WhatsApp or email with your order number and reason.
- Securely pack and ship the product to our provided address.
- We will notify you once the item is received and inspected.
For assistance, reach out WhatsApp us at 📱+92 336 2768728